Privacy Policy
Please read this entire policy. By continuing to use this website, you confirm that you understand and accept the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use any websites or web pages associated with The Healing House [Operator]. If you wish to purchase an Operator product or service without use of an Operator website, you may contact The Healing House by phone at (407)-701-4500.
Introduction:
The Healing House is a charitable for-profit membership organization comprised of psychiatrists and medical professionals from the United States and around the world. The Healing House's primary mission is to promote the highest quality care for individuals with mental illness and substance use disorders and their families, promote psychiatric education and research, advance and represent the profession of psychiatry, and serve the professional needs of our membership. To achieve these goals, we offer a variety of goods and services to people who may be interested in mental health diagnosis and treatment. Some key goods and services offered by The Healing House are membership services, covered & non-covered private carrier care, charitable events and services that give those in the mental health field opportunities to heal, learn and network; publishing of research, journals and digital products; social/informative newsletters; legislative updates; and educational opportunities.
To assist us in achieving the above goals, we collect and process certain information you provide us. We work hard to be good stewards of your information. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can control how we update, manage, export, and delete your information.
What do we collect and how:
Anonymous and Aggregated Web Traffic Information.
General traffic, site usage and pages accessed, browser information, length-of-stay information, and location data, is collected and stored in log files. This type of information is collected and shared on an anonymous, aggregated basis meaning that we do not connect this information to your name or other personal information.
Personal Information (non-financial).
We may collect all or some of the following types of personal information: first and last name, street address, city, state, zip code, telephone number, email address, professional and educational history, demographic information, healthcare insurance policy information and subject of inquiry, including in the following contexts:
Event Registration: If you register to participate in a Healing House event, program, or promotion such as the APA Annual Meeting using online or paper registration forms, we collect and store your name, address, phone number, email address, and any additional information you voluntarily provide on the registration form.
Products/Programs: In connection with certain services, products, subscriptions and programs hosted by The Healing House or one of our vendors on The Healing House’s behalf, we may collect some contact information and other background information. The option to provide or decline to provide race and demographic information is voluntary.
Product Purchase: If you purchase a service, product, or other item from The Healing House we will collect the information necessary to fulfill your order, which may include name, address, phone number, email address and any additional information you voluntarily provide on the order form.
Requests: We collect information volunteered by users, including inquiries via our "Contact Us" web page. We also may collect email addresses of those who communicate with us via email.
Other Information: For some goods and services you also have the option of voluntarily offering additional information about yourself which may include demographic information, such as race or gender, and information about your practice of medicine and professional interests.
Financial Information.
We collect financial information to fulfill products or services you order. When you place an order online with us or pay your dues electronically, standard credit card information (card number, card type, expiration date, etc.) is collected through a third-party payer who is compliant with Payment Card Industry data security standards. The third-party payer provides us with, and we store, the last four digits of your credit card number, which is retained for purposes of issuing applicable refunds or future purchases.
Information from Third Parties.
The Healing House uses third parties to help promote the sale of our products and services, which includes our customer relationship management platform for contact information of prospecting patients.
What we do with the information we collect:
We process your information to provide the products or services you request from us; and communicating with our members, meeting attendees, and other users about, and to provide access to, tools for practice management and patient education (including clinical practice guidelines), publications, and other products and services pertinent to The Healing House’s promotion of quality psychiatric care. Processing your information for the purposes described is necessary for us to conduct the business of The Healing House. When we use your information attempt to balance our legitimate business interests and the necessity of processing your information with how such processing impacts you.
If you have any questions or concerns about our processing of your information, please contact us by email at info@hhbrainhealth.com or phone at (407) 701-4500.
We'll ask for your consent before using your information for a purpose that extends beyond those described in this Privacy Policy or what you may reasonably expect from a medical specialty society.
The APA works and shares information with vendors, including in the following categories, to help fulfill our mission and process your information for the purposes described in this document: payment processor; bulk email and postal mail communication manager; client relationship management system; and distributors. These outside companies are required to use information to perform the services and actions for which they have been engaged by The Healing House and are not authorized to use such information for any other purpose.
You may be asked by specific The Healing House vendors to consent to their processing of your information when such processing will be subject to their privacy policy. We encourage you to review such policies closely and be sure that you agree to them before providing your consent.
Some Healing House web pages may provide links to other sites on the Internet. These other sites are maintained by third parties over which The Healing House exercises no control. The appearance of any such third-party links is not intended to endorse any particular company or product. If you decide to access any of the third-party sites linked to the The Healing House website, you do so entirely at your own risk and information you submit to them will be governed by their privacy policy, not this one. The Healing House is not responsible for the services, content, conduct or handling of materials by any third-party advertisers appearing on The Healing House website.
What are cookies and how do we use them:
As part of offering and providing customizable and personalized services, we use cookies and other online tracking technologies (such as pixel tags and web beacons) on our sites to store and sometimes track information about you to
Provide you with personalized content based on your use of our websites
Enable you to more easily use our website by remembering and using contact information
Evaluate, monitor and analyze the use of our site and its traffic patterns to help improve our websites and services
Assist us with ad reporting functions such as to learn which ads are bringing users to our websites
The types of technologies we use include the following:
Cookies.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy policy. Some cookies are "persistent cookies." They are used by us each time you access our website. Other cookies are "session cookies." Session cookies are used only during a specific browsing session. We may use a session cookie, for example, to remember that you have already navigated through a particular menu. We may also use "analytics cookies" that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. This information is provided anonymously for statistical analysis only. Analytics cookies are usually persistent cookies.
You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies. Remember, also, that disabling cookies is browser specific. If you use both Microsoft Edge and Chrome, you will need to disable cookies in each browser.
Pixel Tags.
We also employ a software technology known as a pixel tag or Web beacon. A pixel tag is a line of code that we place on our websites or in emails which allows us to analyze our advertising and the general usage patterns of visitors to our websites. Pixel tags help us better manage content on our site by informing us what content or promotions are effective. Unless you consent, we do not collect personally identifiable information from you using pixel tags. You may not disable pixel tags.
Indirect Collection – Social Networking.
Our websites permit you to use a third party social networking platform such as Facebook, Instagram, Twitter, YouTube, Linked-In and Google+. This includes use of social media plugins such as Facebook "Like", Tweet, Google "+1" buttons, etc. When you use these social networking platforms and plugins, your username and password for the available service are collected from you on these services and may be shared with us. We also use the ShareThis plugin to allow you to easily share information from our website on various social networking platforms, email or text message. You control when you share information from our website using the ShareThis plugin. When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to disclosure of that information. In addition, they may be able to collect information about you, including your activity, or may notify your connections on the social networking platform about your use of the website. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising. Please note that their privacy policies apply, and we encourage you to read them. We may add new social networking plugins and buttons to our website from time to time.
Indirect Collection – Analytics.
Our websites use Google Analytics and Google Tag Manager, which are web analysis services offered by Google, Inc. to help The Healing House analyze how users interact with our sites. You can learn more about these products from Google's Terms of Service and Privacy Policy. APA also makes use of Google AdWords, another offering that uses cookies and remarketing technologies to deliver relevant information and advertisements to users who have previously visited The Healing House website. You may opt-out of the use of such web analytic products by downloading the "Google Analytics Opt-out Browser Add-on" browser plugin offered by Google (available here as of May 25, 2018). We use Google Analytics and Google Tag Manager to analyze the use of our website. We do not transfer personal information to Google Analytics.
The Healing House may retain the non-identifying information derived from our use of cookies, web beacons, Google Analytics, and other similar technologies for up to twenty-six (26) months.
Choices you have about your information:
If you are a registered user of The Healing House website, a Healing House member, or event attendee, you can review, correct and change your personal information and your communication preferences by emailing info@hhbrainhealth.com or calling 407-701-4500.
If you select the 'unsubscribe' link in any promotional email from The Healing House or contact us directly at info@hhbrainhealth.com to unsubscribe from communications, The Healing House will stop sending promotional materials to you. You may also send us an email at info@hhbrainhealth.com to request access to, correction of, or deletion of any personal information that you have provided to us. Please note we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
The Healing House vendors, including those described in this Privacy Policy, with whom you engage directly, should provide information on reviewing, correcting, or changing your personal information or communication preferences within their systems.
Our websites do not support "Do Not Track" (DNT) codes, which are used in the privacy preferences of web browsers.
How do we protect your information?
We have appropriate security measures in place to prevent personal information we hold from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those employees or vendors who have a genuine business purpose to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach when we are legally required to do so.
Our policy on children's information:
If you are under 18 years of age, you may not purchase products or services from, and you should not provide information to the The Healing House’s website without the involvement of a parent or guardian. We do not collect online contact information without prior parental consent or parental notification, including an opportunity for the parent to prevent use of the information and participation in the activity. We do not knowingly solicit personal information online from, or market online to, children under the age of 18. If The Healing House learns that we have inadvertently collected personal information from a person below 18 years of age, we will delete such information.
For our Members/Customers in California:
California Civil Code Section 1798.83 permits our website visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at: (407)-701-4500 or info@hhbrainhealth.com. Please make sure to state in the request that you are a California Resident.
How we make changes to this policy:
When we change the Privacy Policy, we’ll post any changes on this page. If you continue to use our website after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as may be required by law.
Contact us:
If you have any questions about this Privacy Policy or need to contactThe Healing House to exercise your rights as a data subject under the GDPR, please contact the The Healing House’s Privacy Team at: info@hhbrainhealth.com or (407) 701-4500.
Last Updated: March 18, 2020